My Order Central’s customer care contact center provides unparalleled customer service. My Order Central specializes in providing inbound and outbound contact center services to clients seeking a quality-focused, turn-key customer care solution utilizing U.S. based personnel. The Contact Center was designed to provide a robust set of features required by customer support personnel when assisting customers through a variety of media sources including phone, e-mail, chat or social media. Our contact center representatives (CSR's) possess multilingual expertise, accommodating clients with a broader target audience base.

Through the Customer Care Contact Center, agents capture and modify orders, answer questions about order status, update customer profiles, and process returns. Agents can readily access detailed product, cross-sell, and up-sell information.

My Order Central offers a cost effective alternative to maintaining your own in-house call center, credit card processing and toll-free phone numbers. My Order Central’s services enable companies to extend business hours and enhance sales, without having to increase the size of your company’s staff. Our Contact Center services are available to clients using our Continuity Management System and are not available as a standalone feature.